Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
5.8/10
Guest rating
Rooms
5.4
Location
7.6
Service
5.4
Dining
5.2
Guest reviews
5.8/10
based on 5 reviews
6.2
6.2/10 based on 957 reviews
George
United States,
March
2024
5.8/10
The hotel has a great location near the main train station, making it perfect for exploring Amsterdam and beyond. However, the service was lacking in friendliness and preparation. The rooms were a bit small but clean, with daily fresh towels provided. The dining experience was average, offering a typical continental breakfast. Despite some drawbacks, the central location and proximity to transport options make it a decent choice for the price.
Rooms
7.0
The rooms were a bit tiny but clean, with 4 beds and a private bathroom. Fresh towels were provided daily.
Service
5.0
The service was not friendly or welcoming, lacking in preparation. One staff member was even fighting and yelling during the night.
Location
8.0
The hotel is conveniently located near the main train station, making it easy to explore Amsterdam and beyond, despite some maintenance issues.
Dining
5.0
The dining experience was average, offering a typical continental breakfast. However, there were some issues with the room size and maintenance.
Facilities
6.0
The hotel had taxis available at the front and was generally well-located, despite some graffiti and maintenance issues.
Kevin
United Kingdom,
January
2024
6.4/10
The hotel offers a unique experience, with rooms that feel more like Anne Frank's hiding place but suffer from heavy traffic wear. The service can be a hit or miss, with unhelpful and indifferent staff, although I found their attitude okay. The location is superb for exploring Amsterdam and beyond, standing out at the top. Dining is passable, with an average continental breakfast, and a price mismatch with the quality of the room. The facilities are basic but suitable for a short stay.
Rooms
5.0
The rooms resemble Anne Frank's hiding place, showing signs of heavy traffic wear.
Service
6.0
The staff can come off as unhelpful and preoccupied, though I didn't have a terrible experience.
Location
8.0
The location is outstanding for discovering Amsterdam and even beyond, near the main train station.
Dining
6.0
The dining experience is average, with a typical continental breakfast and a pricing mismatch.
Facilities
7.0
Facilities are basic but suitable for a short stay.
Alan
United Kingdom,
September
2023
6.4/10
My stay at the hotel was quite a mixed experience. While the rooms were clean and the beds comfortable, the layout made it a bit cramped, almost like a standard Norwegian single person prison cell. The service provided was friendly but could be more attentive, and the location was perfect for exploring the city, though a bit too close to some noisy areas. The dining options were average and lacked variety. Overall, it was a decent stay with some room for improvement.
Rooms
7.0
The rooms were very clean and the beds comfortable, but the layout felt cramped, like a standard Norwegian single person prison cell.
Service
6.0
The staff were fairly friendly and helpful, but the service could have been more attentive.
Location
8.0
The hotel's location was perfect for exploring the city, very near Centraal station and major attractions, though a bit too close to noisy areas.
Dining
5.0
The dining experience was okay with a typical continental breakfast, but the ambiance was lacking with badly painted walls and curtains with holes.
Facilities
6.0
Philip
United Kingdom,
July
2023
5.2/10
The hotel's location right in the city center is a huge plus, but the rooms were not clean and lacked a heater, making it extremely cold. The service was friendly but somewhat prioritized cafe patrons over hotel guests. The dining experience had some drawbacks, like being charged for a larger room and ending up with a very small one. The facilities were not ideal, with issues like drafts in the rooms.
Rooms
5.0
The rooms weren't clean and lacked a heater, making it very cold. The staircases were inconvenient and dangerous.
Service
6.0
The staff was friendly but seemed more focused on cafe patrons than hotel guests. The housekeeping service was lacking.
Location
7.0
The hotel is right in the city center, a huge plus for exploring the area. However, the view from the room wasn't pleasant.
Dining
5.0
The dining experience had some issues, like being charged for a larger room and ending up with a very small space. Breakfast was not up to expectations.
Facilities
5.0
The draft in the room was a significant inconvenience. The lack of cleanliness around the hotel affected the overall experience.
Robert
United Kingdom,
May
2023
5.2/10
The hotel's rooms may seem larger in pictures, and it's awesome that they all have bathrooms. However, cleanliness was a major issue during my stay, which was disappointing. The location is excellent for exploring Amsterdam, being right near the main train station, but the presence of sketchy individuals made me feel unsafe at times.
Rooms
5.0
The room appeared bigger in pictures and having a private bathroom was convenient. However, it was absolutely filthy during my stay.
Service
6.0
The hotel staff was helpful in guiding me to the entrance when I was lost, but the handling of luggage was a bit disorganized without providing proper tags or receipts.
Location
7.0
The hotel's central location in Amsterdam, just steps away from Damrak, and near the main train station, is a major plus. However, the presence of sketchy individuals around the area was concerning.
Dining
5.0
The dining area had some maintenance issues like badly painted walls and curtains with holes. The continental breakfast was okay, but the room size for dining felt cramped and not as advertised.
Facilities
5.0
The hotel facilities were generally poorly maintained, with graffiti on the beds. However, they did offer housekeeping services and tour/ticket assistance.
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